Business Phone System

£ May 2021

Telephone Systems and Cisco are getting closer together this May.

Our current app will be replaced with CISCO webex, allow you to fully integrate our full phone system with CISCO's Team system allowing full unified communication.

Each user on the system gets free 5000 minutes per month, this is enough minutes that the majority of users will never pay for a call again.

The minutes bundle includes UK 01/02/03 numbers and UK mobiles (07). Other calls to numbers such as 0870 and calls above the bundle rate will be charged at our regular reasonably priced call rate.

You can view our full rates sheet here.

Our My Account login gives access to call reporting information, so you can see how many calls you have made and the costs of out of bundle calls per user.

You can also download all the calls made by each user in CSV format.

Whatever the size of your company, an Auto-Attendant can make you look professional and manage calls easily. Our system had many set-up options so it's extremely flexible to meet your specific needs.

We work with you after ordering to get the phone system configured just the way you need it.

You can choose not to have this service and just have all or some of your phones ring.

Set personal messages, greetings, voicemail and hold music. The system can be fully customised, or you can just enjoy the defaults already set.

We offer a professional voice service if you would like these messages recorded for you. More about our Voice Package

Conferencing facility between 3 people. This can include 2 external parties not in the phone system.

Voicemail can be individual per user, or company wide and you can choose to have your voicemail emailed instead of it showing on a phone.

Our system uses middleware called Go Integrator Lite to allow basic click to call and open window functions for any bespoke CRM. You can ask your software developer to integrate with this and we have a handy guide on how to do this.

Go Integrator Lite is included in the cost of the basic user package.

If you already use a popular CRM software solution, we have an additional service at £5.50 per user to connect directly to your CRM. Please check out our list of fully integrated CRM Software here

Call Groups are where multiple phones ring together. This is commonly used for phones within a department E.g. Sales Department.

There are many configuration options for call groups, and we can help ensure you get your phone system working the way you want. We configure up the system for you in the beginning to work just the way you need it. You also get access to the portal to make any changes you need when you need to.

Answer and make calls from anywhere just like you in the office. When making a call within the APP on the mobile, the outgoing call is presented as your main number.

If you internet goes down, you can just turn on the APP on the phone and take calls that way. It work's great for remote or mobile workers and its very simple to use.

Mobile Apps work on Android and Apple OS.

Great for call centre set-up or home working, you can use your computer to answer calls and save on handset costs.

All software require Windows 7 or later or Mac OS 10.9 or later.

The system can import a CSV list of up to 500 contacts for a company and user address book. It can also link to your Outlook to gain access to telephone numbers by the Desktop App.

See who is already on a call, even on different sites. Great for home working as you can see if someone is already on the phone before transferring a call.

Get your teams working better together with Video Calling.

It's a great way to ensure remote workers stay in touch with their team.

No need for additional licences, it's extremely simple to use through the Mobile App.

Switching users onto different phones is possible with hot desking setup. This works only on physical phones and enables users to login to someone else's phone allowing their extension number to follow them around.

Hot Desking is included as part of the standard package.

Browser Plug-in for all main browsers allowing click to dial from all web browsers

Application Plug-in allowing click to dial from many applications such as Outlook Contacts

£15 per queue

Call queuing is perfect if you take large amounts of calls. Call queuing puts your customers in a queue allowing easy management of them with comfort messages.

Agent Sign-in and Out
Overflow Behavior
Personalised Messages
Queue Limits
Agent Load Balancing

£5 per user

Includes 6 months worth of storage, call recording is essential for specific business sectors.

Additionally, when using the Mobile App, calls can also be recorded, allowing recording while out of the office.

Calls are accessible via a dashboard and also via windows command line batch job.

£5 per user + £3 per GB Stored

Store your call recordings for 7 years. MIFID2 Compliant Call recording, essential for specific business sectors such as finance.

Calls are accessible via a dashboard and also via windows command line batch job.

£5.50 per user

Want to enjoy full unified communications? Our Teams app works on your desktop PC to allow you to experience the full unified communication experience.

Live messaging chat with presence

Create Virtual Rooms

Ability to screen share your desktop

Audio conferencing facility with external clients, with up to 8 connections.

£5 per fax number

Get rid of the fax machine and convert all your incoming faxes to emails instead.

£5.50 per user

Our phone system uses 3rd party middleware Go Integrator to connect a extensive range of CRM systems to our phone system.

For a full list compatibility, visit Go Integrator CRM Compatibility List

£40.00 per site

PC-based receptionist capabilities with software that allows them to monitor users and easily transfer calls. This feature is more suitable for those with phone systems over 10 users and work using receptionists.

£150.00 Set-up

Accept and make calls for more than a single company.

The system can be configured to work the multiple companies.

£3.40 Per User + £33 Admin User

View the live status of calls and call analysis. Works perfectly with the call queuing module. Additional Wall boards are £5.30.

£3 Per User + SIP Trunk

Along with your standard phone users, you can have Microsoft teams users on the same system. This allows staff who use teams a lot to dial out and receive calls within the Microsoft teams environment via your phone system.

This gives them an extension number within your organisation and can be part of your hunt groups. It also means they dial out from teams using your business number.

SIP Trunk £7 each

Unlike our standard users, these users share a SIP trunk, so you can decide how many they may need depending on the expected concurrent call rates of those users.
E.g. For 1 user, you will need 1 SIP trunk, but for 3 users, you can probably use 2 SIP trunks between the 3.

All our SIP trunks come with the 5000 minute bundle to 01, 02 & 03 numbers + 2000 minutes to UK Mobiles.

Microsoft Business Voice without call plan

You will also to add a Microsoft business Voice plan without call plan to your Microsoft account, the cost to Microsoft for this is usually £9.00 depending on the services you purchase from them already.