Your phones or app's work via your Internet connection to connect to a cloud based phone system. Because it uses an Internet connection, be it Fibre to 4G, you can connect to our cloud system from anywhere in the world, making it easy to work from places such as your home or abroad.
The cloud phone system passes configuration information to your physical phone or app allowing the phones to be managed remotely via our cloud portal, so the whole system can be setup, managed and updated from the cloud.
As long as your devices or app is connected to the Internet, you can use it. No additional technology is required, it's just plug and play on your existing Internet infrastructure.
The system includes a free iPhone and Android App and a Mac or PC App. These can be used without physical phones as an alternative, or can be used in combination with phones. They are great for professional remote working by allowing your users to make and receive calls on their mobiles or laptops through the system.
The app can be expanded to allow teams features too, including chat, meetings, video, file sharing, whiteboard, collaboration and much more. Allowing your business to streamline your communication by having everything in one place.How Unified Communication Works
While enjoying the latest cloud technology can offer, our phone system can feel just like a traditional phone system too. You get to choose from a range of telephones to suit your business, from Desk phones to Portables.
The phones are all plug and play, you simply plug the phone into your network port, or directly into your router, or with a wifi dongle into the phone. They just need an Internet connection to work and download their configuration directly from the cloud, so no setup required.
It's really not much different than a traditional phone system, its just that the box is in the cloud instead of in your building. Then instead of using ISDN telephone lines (which are being phased out), you use a single Fibre or Broadband line to run all your virtual telephone lines. The number of lines you now get is dependent on the number of users you have.
The Internet connection is key to the cloud system working, as your phones will run off your Internet connection. Ensuring resilience and enough bandwidth are important. We recommend a dedicated VOIP fibre or broadband line to run your telephone connections through, these are specially designed to run this service to ensure your telephones stay up and running, although a small company can use their existing fibre to run their phone system on without issue.
We can provide the connection as well as the phone system, so you can be assured you have the right quality of connection.
You need approximately 1-2MB per concurrent call on your ADSL/Fibre line. So if you only have 1MB ADSL broadband in your area, you would not be able to use a cloud telephone system. If you have 80MB fibre, you would be able to take up to 80 concurrent calls.
If your Internet connection goes down occasionally this isn't a huge issue. Make sure you install the App on mobiles phones and the calls will simply start ringing the App instead, or we can offer 4G backup failover.
We guarantee 99.9% uptime backed up by our SLA on our robust platform in conjunction with CISCO. High call quality, resilience and security is core to our telephone system.
Our cloud-based technology has been developed specifically for the UK, ensuring it meets UK legislation, compliance and security standards.
Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire.
Cloud experts for over 22 years, why not chat now to a member of the team and find out how we can help you transition your phone system to the cloud.
Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline.
Move to a cloud telephone system and you and your staff can work from anywhere, it really is that flexible!
Great quality phones in your office, simply plug and play.
Receive and Dial as your office number while out and about on the mobile.
Save money and integrate with your CRM with the PC & Mac App.
Allow staff to work from home any time with the same extension number.
You can answer your work calls from anywhere in the world, including the beach.
Pay monthly or save and buy upfront on our range of voip phones, headsets and conference pods, with high end brands Yealink, Jabra & Polycom.