We offer two ways to plug our phone system into Microsoft Teams for a seamless integrated experience.
Cloud Phone System with Teams Extensions
As businesses increasingly embrace digital transformation, communication systems are evolving to meet the demands of a dynamic and remote workforce. One of the significant advancements in this domain is the ability to integrate our cloud phone systems with Microsoft Teams extensions. This combination leverages the robustness of our cloud telephony and the collaborative power of Microsoft Teams, offering a seamless, efficient, and versatile communication solution for your business.
Understanding Cloud Phone Systems
A cloud phone system, also known as a VoIP (Voice over Internet Protocol) phone system, utilises the internet to make and receive calls. Unlike traditional business landlines, cloud phone systems are hosted on servers maintained by ourselves, eliminating the need for on-premises hardware. This technology offers several advantages, including cost savings, scalability, flexibility, and a wide range of features such as voicemail, call forwarding, and automated attendants. Learn more about how cloud phones work.
Microsoft Teams: A Collaborative Powerhouse
Microsoft Teams is a unified communication and collaboration platform that integrates workplace chat, video meetings, file storage, and application integration. It has become a critical tool for organisations aiming to enhance productivity and streamline communication. Teams allows users to collaborate in real-time, share documents, and hold meetings, making it an indispensable part of the modern workplace.
Integrating our Phone Systems with Teams
Integrating our phone systems with Microsoft Teams, often referred to as a Teams Phone System, brings together the best of both worlds. This integration allows users to make, receive, and transfer calls directly within the Teams interface, leveraging the full capabilities of a cloud phone system. Here are some key benefits and features of this integration:
Unified Communication Platform
By integrating our UK cloud phone systems with Teams, organisations create a unified communication platform with Microsoft. Users can manage all their communication needs, including instant messaging, video conferencing, and voice calls, from a single interface. This consolidation simplifies workflows and reduces the need to switch between different applications.
Enhanced Mobility and Flexibility
With cloud phone systems integrated into Microsoft Teams, employees can stay connected regardless of their location. They can make and receive calls from their desktops, laptops, or mobile devices using the Teams app. This flexibility is crucial for remote work, ensuring that team members remain reachable and productive while working from home or on the go. Our system has the alternative option for a fully integrated app using WebEx which allows a more centralised approach to Unified Communication.
Advanced Calling Features
The integration brings advanced calling features to Teams. These features include call queues, auto-attendants, call park, voicemail, call forwarding and call recoding. Centralising call recording in a single platform makes this easier to manage.
Cost Efficiency
Cloud phone systems typically reduce costs associated with traditional phone systems and with the end of analogue on the horizon, it is an essential process. By leveraging the internet for calls, organisations can minimise expenses related to long-distance and international calls. Additionally, the integration with Microsoft Teams allows your users to keep using their preferred Teams environment.
Scalability
Cloud phone systems with Teams extensions are highly scalable. Businesses can easily add or remove users based on their needs without the complexities associated with traditional phone systems. This scalability is particularly beneficial for growing organisations or those with fluctuating staffing levels.
Security and Reliability
Microsoft Teams and cloud phone systems offer robust security features, including encryption ensuring that communications are secure. Additionally, cloud providers typically have redundant systems and data centres, enhancing the reliability and uptime of the phone system.
Implementation Considerations
While the integration of cloud phone systems with Teams offers numerous benefits, successful implementation requires careful planning. Organisations should consider the following:
Network Readiness: Ensure that the network infrastructure can support VoIP traffic without compromising call quality. This may involve upgrading bandwidth or implementing Quality of Service (QoS) measures.
User Training: Provide comprehensive training for employees to familiarise them with the new system. Effective training ensures a smooth transition and maximises the benefits of the integration.
Integration with Existing Systems: Assess how the new system will integrate with existing CRM, ERP, and other business applications. Seamless integration can enhance overall efficiency and productivity.
