Why is it great for UK charities?
Our cloud phone system is perfect for your charity. You get flexibility and a professional system within a manageable budget, and we offer a 5% discount on our fixed price user rate, for all registered charities when provided with your Charity number.
Ethical Pricing
No contracts. No hidden fees. No sneaky price hikes. Just honest, ethical billing – and pay the same price as a new customer forever!
Free Unlimited Minutes
With your £11 user fee, get Unlimited minutes a month per user of calls to UK 01/02/03 numbers and UK mobiles*, FREE with any system ordered!
UK Support Team
Count on our friendly UK support team to answer your call within 10 seconds, so you’re never left waiting when it matters most.
What phone features do Charities need?
Charities hit the phones a lot more than other businesses making the following features essential:
Your Charity Unlimited!
Unlimited minutes* is a very popular feature that helps your charity to get your staff hitting the phones to bring in the donations at no extra cost. This also means your spending each month is at a fixed fee, so with a call bundle it makes it easy to manage your charities budget.
Charity Call Reporting
Tracking staff and volunteer calls is critical for fundraising and service delivery. Monthly & daily call reporting really helps charities to see who's made calls and monitor your charities staff and volunteers, giving your charity total transparency. Additionally, you can add live call reporting as a feature to your charities phone system, allowing your charity to get up-to-the-minute live information and complex reporting and wall board information about how many live calls area in progress. This is as a "pick and mix" add on from +£4 per user.
Physical Phones or App only?
Choosing hardware or softphones for your charity makes for an interesting choice for your organisation. Softphones are a great way to save money, with no extra cost. Staff can make and receive calls on a laptop or mobile phone, while still providing a professional experience by dialling out with the office number. When using the app, the system works exactly like having hardware, just without the cost so it's great if staff work from home. Choosing hardware is is the best solution if you have an office that staff work from and you can choose to buy the phones over a three-year period, spreading the cost into easy-to-make instalments or buy them upfront and get the best deal.
Remote volunteers
When using a cloud-based phone systems, your charity can have a mix of both office and home workers, giving your organisation flexibility with its organisational structure.
Users can work in both office locations and home or a combination, by using hotdesking and the app.
Paying monthly allows you to employee temporary workers or volunteers for an event, as you can choose to have users for a single month, allowing total flexibility.
Charity Case Study
The Lyme Trust is a charity that provides safe, supported accommodation and life skills to people with mild to moderate mental health conditions. They provided the following Google Review when they switched from a PBX to our charity cloud solution:
"Really good service, system is easy to use, we save £250 per month compared with our old system."
Comparison of Cloud with Traditional PBX Technology
| Feature | Traditional PBX | Cloud phone provider | Our charity plan |
|---|
| New Customer Pricing | | | |
| UK support | | Maybe | |
| Unlimited minutes | | Maybe | |
| Monthly budget control | | Maybe | |
Free App
All users get a free mobile app with our phone service
Ethical Billing
Pay our new customer price forever!
UK Friendly Support
All support calls answered in 10 rings
Charity Phone System Features
Whatever size your charity is, the following following features are popular with charities of all sizes, from 1 user to 1000 users.
Remember the price on our website is the price you always pay, feel like a new customer forever.
| Softphone Mobile App |
| Softphone Desktop App |
| Auto-Attendant |
| Custom Greetings |
| Voicemail to Email |
| Advanced Hunt Groups |
| Call Divert |
| Simultaneous Ring |
| Caller ID |
| Live Busy Status |
| Click to Dial |
| Holiday and Time Scheduling |
| Call Redirect and Flow |
| Outbound Call Blocking |
| Hot Desking |
| Microsoft Teams Plugin |
See our "Pick and Mix" additional features you can add
UK-Based Support
When you choose a UK cloud-based phone provider for your charity, you benefit from friendly human support when you need it, with all support calls answered in 10 rings. There’s no overseas call centre run-around - just helpful, knowledgeable service from a team that understands your needs based from our head offices in Staffordshire.
Find out more about our charity phone system
Frequently Asked Questions
Our most popular questions we get asked, but if you have something you need to know, why not give us a call on 01782 608608
Will my charity be stuck in a contract?
Absolutely not! We pride ourselves in being an ethical phone system provider, with clear transparent pricing and billing and we don't hold you into a contract for your phone system.
What is a cloud-based phone system?
It's very easy to set-up, as everything comes preconfigured as everything run's from the cloud. Why not watch our Videos to see how simply the system is to get up and running.
Will my existing phones work with a cloud phone system?
Not all phones are capable of working with a cloud phone system due to the changes in technology, however we have an list of phones that are compatible, and we are happy to provision your existing phones on our system.
Will my Charity own the phones we buy?
Yes, your charity can choose to buy the phones upfront, or pay for them by instalments over a 3 year period. But either way, you own the phones and if you pay by instalments, you can pay off the outstanding balance at any-time. You save money by buying the phones up front.
Can volunteers use the same phone system remotely?
Yes, the system is user based so your volunteers can easily work from home with the same user. They keep the same extension number and exactly the same functionality as if they are in the office.
Is a cloud phone system better than a traditional landline for charities
If you have been using ISDN, your prices will be getting much higher as old technology is becoming discouraged. Any legacy phone hardware will now be out of date from a security perspective and vulnerable to power cuts and hardware failures. Cloud phone technology is much more resilient with failovers to multiple locations and ensures your system is up and running whatever happens.
Work from anywhere
Move to a cloud telephone system and you and your staff can work from anywhere, it really is that flexible!
Phones
Great quality phones in your office, simply plug and play.
Mobile
Receive and Dial as your office number while out and about on the mobile.
Computer
Save money and integrate with your CRM with the PC & Mac App.
Home
Allow staff to work from home any time with the same extension number.
Abroad
You can answer your work calls from anywhere in the world, including the beach.
