Managing large numbers of calls is simple with our call centre system with easy call queueing technology.
Never miss a call again and keep your customers happy while managing staff volumes.
Get comprehensive call centre function, allowing users to sign in and out and hold customer in a queue with comfort messages.
Our call centre option has a range of features for managing your queue. This service also works very well in combination with our live call reporting feature.
Generate your own, use our AI to generate messages, or get professional messages generated professional voice messasges.
We can set the time and what comfort messages are played while on a queue as well as messages should the user wish to exit the queue.
|Calls ring on every available phone in the Call Centre at the same time. The first person to answer takes the call. If nobody in the group is available, the call joins the queue.
|Calls ring on each phone one at a time, until somebody answers. The first person on the list always gets the first ring. If there’s no answer, the call joins the queue.
|Similar to Regular, but instead of starting with the first person in the list every time, Circular instead rings the person listed after the person who answered last time.
|Calls go to the person who has been available the longest.
|Using the portal, the administrator can set weights for everyone in the group – so that people given higher weight are asked to answer calls first.
Each user can sign in and out of a queue, with the following options available:
You can set a limit to the size of the queue to allow for different behaviour if the queue is very busy.
Customers can be given the option to exit the queue at any point and can be redirected to a different feature such as voicemail, or an pre-recorded message.
Call queueing is a feature used in telephony systems that manages incoming calls when all available agents or representatives are currently busy or unavailable. When a call queue is active, incoming calls are placed in a queue or line, and callers wait their turn to be connected to an available agent. Here's how call queueing typically works:
Call queueing is a valuable feature for managing high call volumes, ensuring callers are handled in an organized manner, and minimizing wait times. It allows businesses to provide better customer service and optimize their call handling processes.
Add a call queue feature with our live call reporting feature for an extensive service.