The section is for existing customers, offering helpful guides to get the phone system configured the way you want it.
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Please download our user guide to see how to set-up and use the phones.
For some of the most common configurations, we have created some guides below to walk you through the process. However, simply give the support team a call and we can configure anything you want free of charge.Address Book Guide Setting a message for when the office is closed (non auto attendant version) Setting an answer message message for a holiday (non auto attendant version) Call Barge-In Guide Call Pickup Groups Guide Call Queuing Guide Auto Attendant Guide Call Centre Guide Live Call Report Guide Voice Recording Guide Bespoke CRM Integration Guide
If you are having any issues at all, please call for support or have a look at our troubleshooting guides.
Only applicable to calls that are not covered in the bundle
Our SLA comes with a 99.9% uptime guaranteeDownload our SLA
Install the app on your mobile phone or computer and be able to made and receive calls from anywhere on your usual extension number. Also handy as a backup plan in-case your Internet goes down, as the app can work on 4G.
Go Integrator connector software allows you to click any number from your web browser including your online CRM system.Windows Windows (Legacy) Apple Mac
To record your own messages for auto attendants and hold, download the App 'Broadsoft Recorder' from the Android or Apple App store and record your message.
If you have been request to use one of the links for remote support, please click on the relevant button below and follow the instructions given to you over the telephone.