01782 608608

Cloud Telephone System Diagram
Got stuck?
Our team are here to help you.

Help & Support

The section is for existing customers, offering helpful guides to get the phone system configured the way you want it.

System Status: Virgin are having an issue that is affecting the phone system. If you are having issues with your phone system and are using Virgin, please contact Virgin and ask them to perform a firmware rollback on your router.

Set-up Guide

Please download our set-up guide to see the few simple steps there are to DIY installation.
Set-up Guide

Portable Phone Guide

Desk Phone Guide

App Guide

Portal How to Guides

For some of the most common configurations, we have created some guides below to walk you through the process.

Setting a message for when the office is closed (non auto attendant version)

Setting an answer message message for a holiday (non auto attendant version)

Importing your contacts

Call Centre Documentation

Auto Attendant Documentation

Call Pickup Groups Documentation

Call Queuing Documentation

Call Reporting Documentation

Call Contact Documentation

Disabling SIP ALG on Technicolor Router

Firewall Rules Setup

Live Call Report Guide

Office UC User Guide

Hardware Setup Guide

Setting Up Voice Recording, and Compliance Information

Recording a message

To record your own messages for auto attendants and hold, download the App 'Broadsoft Recorder' from the Android or Apple App store and record your message.

Rates Card

Download our full call rates

Only applicable to calls that are not covered in the bundle

Service Level Agreement

Our SLA comes with a 99.9% uptime guarantee

Download our SLA

Download Desktop Software

Download for Windows

Download for Mac

Download Toolbar

Download the APP

Iphone APP Andriod APP

Trusted By

Associated With