The section is for existing customers, offering helpful guides to get the phone system configured the way you want it.
All our staff are now remote working to ensure business continuity and can be contacted in the usual way by calling our main number 01782 608608 or emailing email@example.com. Our priority is to ensure all our servers stay up and running and will endeavour to do our best to achieve this. Datacentre have their own lock down process, which may affect the ability to visit datacentres. If this causes us any issues, please call the office and listen to any messages on the support line. Our business continuity plan and other information is available here
Please download our user guide to see how to set-up and use the phones.
For some of the most common configurations, we have created some guides below to walk you through the process. However, simply give the support team a call and we can configure anything you want free of charge.Address Book Guide Setting a message for when the office is closed (non auto attendant version) Setting an answer message message for a holiday (non auto attendant version) Call Pickup Groups Guide Call Queuing Guide Auto Attendant Guide Call Centre Guide Live Call Report Guide Voice Recording Guide Bespoke CRM Integration Guide
If you are struggling to get your phones to work on your Internet connection, please check out these guides.Disabling SIP ALG on Technicolor Router Firewall Rules Setup How Porting Works Virgin Media Issue App not Ringing after Android Update
Only applicable to calls that are not covered in the bundle
Our SLA comes with a 99.9% uptime guaranteeDownload our SLA
Install the app on your mobile phone and be able to made and receive calls from anywhere on your usual extension number. Also handy as a backup plan in-case your Internet goes down, as the app can work on 4G.
Use the computer App instead of or in conjunction with your desk phone. You can initiate a call from the computer onto your phone. Use with any computer headset.Windows Mac
Go Integrator connector software allows you to click any number from your web browser including your online CRM system.Windows Mac
To record your own messages for auto attendants and hold, download the App 'Broadsoft Recorder' from the Android or Apple App store and record your message.