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Cloud Telephone System Diagram
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Help & Support

The section is for existing customers, offering helpful guides to get the phone system configured the way you want it.

System Status: It has been reported that some users on EE may experience some issues using the office UC app, when connected using mobile data. If you get an SSL error on login, please contact EE and ask them to investigate the issue with their mast in your area.

Set-up Guide

Please download our set-up guide to see the few simple steps there are to DIY installation.
Set-up Guide

Portable Phone Guide

Desk Phone Guide

App Guide

Portal How to Guides

For some of the most common configurations, we have created some guides below to walk you through the process.

Address Book Guide

Setting a message for when the office is closed (non auto attendant version)

Setting an answer message message for a holiday (non auto attendant version)

Call Pickup Groups Guide

Call Queuing Guide

Auto Attendant Guide

Call Centre Guide

Live Call Report Guide

Voice Recording Guide

Troubleshooting

Disabling SIP ALG on Technicolor Router

Firewall Rules Setup

Recording a message

To record your own messages for auto attendants and hold, download the App 'Broadsoft Recorder' from the Android or Apple App store and record your message.

Rates Card

Download our full call rates

Only applicable to calls that are not covered in the bundle

Service Level Agreement

Our SLA comes with a 99.9% uptime guarantee

Download our SLA

Download Desktop Software

Download for Windows

Download for Mac

Download Toolbar

Download the APP

Iphone APP Andriod APP

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