Porting is the transfer of your existing number from the current provider to us. Porting is a process that can take from 2 weeks to a few months depending on any issues that occur. Common issues is incorrect information, such as the postcode being incorrect. It can also have issues if your current phone provider is trying to cause you issues leaving.
Since porting can take some time, we recommend that our customers move to the cloud system first. This is possible by masking your old phone number onto our system, so all outgoing calls display the correct number and by then redirecting your old number to your temporary number on our system. For single line numbers, this is simply done by dialing *21* from your phone line and following the verbal instructions. For ISDN lines, you can either ask for a temporary redirect from your current phone provider, or you might be able to redirect to a number from your current phone system without contacting them.
When your port is authorised, you get provided with a specific port date and time. With a single line transfer, there can be a few minutes of downtime while the port occurs. With ISDN lines, it can take up to a few hours to port the number. We recommend for the day communicating with your customers your temporary number, so they can still contact you.
It’s very common that existing providers will try and block the transfer, and they can block initial port requests. However after 3 attempts, we are able to provide a Letter of Authority which will insure your number is ported to our systems.