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Cloud Telephone System Diagram
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FAQ

Here are a few of the questions we get asked. However, we appreciate there are many and if you have a question, please don't hesitate to get in touch.


How long does it take to set up and running?

It takes 1-3 business day to get up and running. If you don't order any phones, the system setup can take a single day. The phones take around 3-2 days to be delivered.


How easy is it to do the DIY installation?

It's very easy to set-up, as everything comes preconfigured. Why not read our Set-up Guide to see how simply the system is to get up and running.


Is the Free Minute Bundle per user or per company?

The 5000 free minute bundle to 01/02/03 & UK Mobiles, is per user per month.


Are the costs high once I go out of the bundle?

No, if you go outside the bundle, the rates are not punitive, we simple charge a very low rate for the calls. Our rates sheet is available to download here. and if you compare it to your current provider, they are probably much cheaper!


Can I see who is making calls outside of the bundle?

Yes, our unique reporting allows you to see which staff are making phone calls outside of the bundle. You can then get staff to find alternative numbers to call that are within the bundle, so long term businesses rarely pay anything more.


Do I need an additional user licence for a conference pod?

Yes, you will need to create an additional user for the conference pod. You will need an user for each device you get.


Do I need to buy or rent any phones?

No, you can use this system with just computers and mobile phones if your budget is tight or rent the phones over a 3 year period.


Can I use my existing Fibre or ADSL line?

Yes, as long as you have spare capacity, you can run the system on your existing line, but it all depends on the number of calls you make at any one time. If you are not sure, why not live chat to us now and we can arrange for a live test on your line.


Can I plug my phone in anywhere?

As long as you have an internet connection, you can simply plug your phone in and it will start working immediately, or just run the app. It will work anywhere in the world as long as you have an appropriate high enough speed connection, great for those who want to work from a holiday home or who travel a lot!


Can I have different area codes?

Yes, you can pick telephone numbers from different area codes within the UK, it doesn't have to be the area code of the place you are based.


Do I have to pay maintenance?

No, because the telephone system is in the cloud, not your office, there are no additional fees to pay apart from the £10 per month (plus any phones you need). There are no hidden fees or catches.


Do I keep my existing telephone lines

When you move to a cloud system, you can cancel all your telephone lines apart from the one that runs your Internet connection (Its quite common that this is your fax line).


Can I transfer my existing telephone numbers?

Yes, we can move your existing telephone numbers to our phone system, we manage this port process for you. When the system is set-up, you are provided a temporary number which you can redirect your current telephone number to. We then run the port process in the background, which can take up to a month to come into our control. On port day, there maybe only few minutes of downtime for transferring a single number.


Will the mobile App work on 3g or 4g?

The mobile App will only work when it has a stable high quality connection. This means it will work on 4g and Wi-Fi only if there is a good quality connection. If the Wi-Fi has intermittent issues or your 4g signal is weak it might not work. It also cannot roam like a mobile phone, so you cannot move from one connection to another and maintain a continuous call. We recommend using the PC/Mac App when in a fixed location like an office.

TelephoneSystems.Cloud
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"Really good service, system is easy to use, we save £250 per month compared with our old system."
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Better than VOIP - HD Call Quality

Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline.

High Definition (HD) Call Quality

Support for your business from the centre of the UK!

Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire.

Why not live chat now to a member of the team and find out how we can help you transition your phone system to the cloud.

Staffordshire UK

Work from anywhere

Move to a cloud telephone system and you and your staff can work from anywhere, it really is that flexible



Phones

Great quality phones in your office, simply plug and play.

Mobile

Receive and Dial as your office number while out and about on the mobile.

Computer

Save money and integrate with your CRM with the PC & Mac App.

Home

Allow staff to work from home any time with the same extension number.

Abroad

Even maybe work from the beach? The system works world wide.

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