VoIP Phone System FAQ

It takes 1-3 business day to get up and running. If you don't order any phones, the system setup can take a single day. The phones take around 3-2 days to be delivered.

It's very easy to set-up, as everything comes preconfigured. Why not read our Set-up Guide to see how simply the system is to get up and running.

The unlimited free minute bundle to 01/02/03 & UK Mobiles, is per user per month. UK Mobile includes O2, Vodafone, EE, Three, Vigin, Giffgaff, Lycamobile, Smarty, BT, Sky, Adsa, Test, 1pMobile, IQMobile, VOXI, I'd. Calls not made by a user, such as hunt group redirects are chargeable. 08 numbers are not included, apart from 0800. Fair usage limit of 5000 minutes/user/month applies.

No, if you go outside the bundle, the rates are not punitive, we simple charge a very low rate for the calls. Our rates sheet is available to download here. and if you compare it to your current provider, they are probably much cheaper!

Yes, our unique reporting allows you to see which staff are making phone calls outside of the bundle. You can then get staff to find alternative numbers to call that are within the bundle, so long term businesses rarely pay anything more.

Yes, you will need to create an additional user for the conference pod. You will need an user for each device you get.

No, you can use this system with just computers and mobile phones if your budget is tight or pay for the phones by instalments over a 3 year period or just buy phones upfront for the best savings.

Yes, we can move your existing telephone numbers to our phone system, we manage this port process for you. When the system is set-up, you are provided a temporary number which you can redirect your current telephone number to. We then run the port process in the background, which can take up to a month to come into our control. On port day, there maybe only few minutes of downtime for transferring a single number. Learn more at How does porting work

Yes, as long as you have spare capacity, you can run the system on your existing line, but it all depends on the number of calls you make at any one time. If you are not sure, why not give us a call and we can arrange for a live test on your line.

As long as you have an internet connection, you can simply plug your phone in and it will start working immediately, or just run the app. It will work anywhere in the world as long as you have an appropriate high enough speed connection, great for those who want to work from a holiday home or who travel a lot!

Yes, you can pick telephone numbers from different area codes within the UK, it doesn't have to be the area code of the place you are based.

No, because the telephone system is in the cloud, not your office, there are no additional fees to pay apart from your monthly user costs (plus any phones you need). There are no hidden fees or catches.

When you move to a cloud system, you can cancel all your telephone lines apart from the one that runs your Internet connection (Its quite common that this is your fax line).

The mobile App will only work when it has a stable high quality connection. This means it will work on 4g and Wi-Fi only if there is a good quality connection. If the Wi-Fi has intermittent issues or your 4g signal is weak it might not work. It also cannot roam like a mobile phone, so you cannot move from one connection to another and maintain a continuous call. We recommend using the PC/Mac App when in a fixed location like an office.

If you decide at any point to leave, you can port your number away for free and without hassle. We pride ourselves on having no hidden fees or terms.

No, there are a limited list of types of devices that will work with the system. Please see here for full details