It can be very frustrating to realise that you are stuck in contract for your phone system, especially if the service is poor or not providing the functionality you need.
The telecoms industry is rather a challenging place when it comes to contracts. Ofcom provide little regulation on this, and if you have more than 10 members of staff, Ofcom can't help you at all.
For businesses, you simply may not have even realised you were signing a lengthy contract when moving to a new supplier. Small print terms and conditions can mask the cost of exiting a contract and making it very hard, even when you know the end date of the contact. Come companies charge if you don't leave on a specific day, so its very important to get a good look at the terms and conditions before signing up to anything. If you are already signed up, getting to fully understand your terms and conditions is very important if you want to leave.
Ask for a signed copy of your contract and go through it carefully to check what services are included in it, when it is due to be renewed and whether the company does this automatically.
If your supplier is providing a poor service and failing to deliver, then you may be able to give notice to terminate the contract under a fundamental breach.
If the level or extent of the breach is not fundamental, but minor, you may still have cause for legal action against your supplier for damages or loss of profit, which may convince your supplier to relax the contract terms and allow you to exit the contract. Always seek expert legal advice because court disputes are lengthy and legal costs should be weighed up against the likely damages awarded.
If you do not have grounds for a breach, then you are likely to have to pay early termination charges, but most providers are open to the negotiation of early settlements, so it can be worth bargaining with them.
In many situations, you may now be stuck in a contract. But it never has to be like that again. With our contract free service, you can leave any time and only stay if you are happy with the service.
Providers must make sure their contract terms are fair and transparent. We have rules about the type of contract information that you should have before you sign the contract, such as key charges, the length of the contract and the process for cancelling.
If you believe your provider hasn't properly notified you of changes to your terms and conditions, or if you believe any of the terms and conditions in your contract are unfair or weren't made clear to you, contact your provider's customer service department and make a complaint.
If your provider doesn't resolve the problem, ask them for a deadlock letter. This will allow you to take your complaint to an alternative dispute resolution (ADR) scheme.
ADRs act as an independent middleman. They will examine the case from both sides and reach a decision they think fair. If eight weeks have passed since you first formally complained you can contact the ADR directly.
Fed up of a deal always looking to good to be true? Since we are contract free, you always pay the price on our website, ensuring no hidden price rises. Pay the same as a new customer every month!
We guarantee 99.9% uptime backed up by our SLA on our robust UK dedicated platform in conjunction with CISCO. Monitored and managed 24/7.
All are calls are answered in less than 10 seconds here in the UK, why not call us or live chat now and find out how friendly our team are!
All our systems are configured in the cloud, so there are no configuration, installation or support charges. Our phones simply auto install when plugged in. Learn More
Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire.
Cloud experts for over 22 years, why not chat now to a member of the team and find out how we can help you transition your phone system to the cloud.
Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline.
Move to a cloud telephone system and you and your staff can work from anywhere, it really is that flexible!
Great quality phones in your office, simply plug and play.
Receive and Dial as your office number while out and about on the mobile.
Save money and integrate with your CRM with the PC & Mac App.
Allow staff to work from home any time with the same extension number.
You can answer your work calls from anywhere in the world, including the beach.