Setting your phone system up for the Christmas Holidays

If your business closes over the Christmas holidays, then you need to think about how you manage your phone system.

It‘s always a good idea to set up your out of hours Christmas message in advance, as leaving it to the last minute might mean your phone provider is unable to get it up and running in time, or if you have it professionally recorded, they might be already fully booked up making Christmas messages.

What should I put on my Holiday Message?

Customers appreciate knowing when you are back in the office, so its essential to sure you mention the dates and times.

You can also add some self-help information onto the message, such as directing them to a website, or particular web page with might contain emergency contact information such as an email address, or handy articles about how customers can do things own their own.

You can also use an auto- attendant to set-up your Christmas message, allowing a basic message about holiday closures to be played and then, and option to press 1 for emergency assistance, which can be redirected to a mobile phone, or specific user on specific days.

Or use the voicemail feature and allow them to leave a message which can then be converted into an audio email, so it can easily be picked up by your emergency team.

Scheduling your Holiday Message?

When scheduling the message, you can usually set the dates when it runs, so you can set this up in advance of the actual time, saving on having to worry about it at the last minute.

Then, head off home and enjoy the festivities, knowing your phone system is managing your customers for you, while you enjoy the mince pies!