Business VoIP – what features do you need to be adding?

Let’s look at some of the add-ons that could help your company.

Basically, a VoIP system is a Unified Communications System. What that means is that it can combine all your communication platforms into one easy-to-use system. You can carry over a conversation from one channel of communications seamlessly – it saves your conversation history too so if you need to find information from a previous contact it’s very easy to track back.

If your team operate from a flexible working space and they don’t have a specific work area or desk, VoIP systems can make it much easier for them. The hot desking facility means staff can share the same IP phone devices using their own extension numbers – allowing them to log into any phone and access their settings and voicemails, no matter which desk they’re working from.

And if someone is on holiday or off sick or are in a meeting, the extension can automatically be logged out.

If you have a CRM system, it can also be integrated with a VoIP -which means it’s easier for you to monitor and evaluate your calls with your existing and potential new customers.

Built in analytical and monitoring software will also help you keep a check on call times, calls received and made as well as evaluating the quality of your calls. You can pull off performance reports too so you can monitor how things are going regularly.