The pandemic saw a massive shift to more flexible working with many businesses having to move very quickly to ensure staff could work from home.
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Although many people are now back in the office full-time, a lot of businesses have opted to continue a hybrid working model so that staff have the option to work from home as well as in the office.
We’re getting asked more and more about what the best options are for a cloud-based phone system to enable and support remote working.
Hybrid working means employers need a simple cost-effective solution which is why a VoIP fits the bill so well – because calls are made and received over the internet there’s no equipment or additional wires needed, saving you time, money and hassle!
VoIP means that if you have staff working from home or from different locations they can use VoIP on any device – all they have to do is install the app onto any smart device and they’re good to go – simple.
But that’s not the only reason why systems like this are the ideal communications solution if your organisation offers flexible working.
Caller Identification means remote staff will always know who is on the other end of the phone. Automated call distribution means you’ll never have to miss a call again even if you’re working from home because if you don’t pick up, the next free person will be able to.
The voicemail system is even more effective too. The remote phone service allows staff to hear voicemails from their laptops as well as being able to play them back via the app on their smart devices, or even have voicemail to email.
And finally, if an employee is on the phone, call queuing can put your customers on hold which reduces the possibility of callers hanging up.
These are just some of the top advantages a VoIP has, watch out for future blogs where we’ll delve more deeply into ALL the benefits, and we promise there are lots.
If you’ve got any questions on the benefits, please feel free to get in touch with one of our team who will be only too pleased to help you on 01782 608608.
Written on 2022-08-11 by Juliet Moran
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