Unfortunately, cases like that are common in our industry and we’ve heard some real horror stories from customers who have come to us after experiencing issues like that themselves.
Take this for example:
Two decision makers in a company – one agrees to sign up to a new telecom’s provider. Decision maker number two, unbeknown to him had accidently tied the company into a contract elsewhere, simply by replying to an email about updated T&C’s. An example there of a provider not being transparent with their pricing or their their tactics to tie their customer into another lengthy contract.
That’s where we’re different – everything we do is transparent. We pride ourselves on delivering an ethical billing system. In reality that means:
- We don’t tie our customers into contracts
- We don’t charge penalty fees
- There are no hidden costs – we won’t hit you with a price increase midway through your contract or charge you for hidden extras
- All our pricing is completely transparent
- Every call made by your staff is itemised
If you’re looking to switch providers beware of cheap deals. If something looks too good to be true it often is. If they offer to buy you out of an existing contract – be wary - they can often put up the price of your contract midway through to cover it and there’s nothing you can do about it.
Ofcom are looking into what can be done around hidden costs but that will take time and until legislation changes - read the small print. We know it’s time consuming but it could save you both time and money in the long-run.
Written on 2022-07-08 by Juliet Moran
