Five things that make VoIP Systems great for business

Five things that make VoIP Systems great for business

You might not know that VoIP stands for Voice over the Internet Protocol.


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What that means is that voice calls and other comms (including texts, emails or chat functions) can all be made over the internet but what are the benefits to you and your business?

There are lots and we could go into great detail, so we thought we’d give you the headlines with our top five:

  1. Costs with VoIP are often much lower as you are essentially paying for a subscription and only paying for what you use.
  2. One of the biggest advantages of systems like these is that they can be easily integrated with other software you may use within your business including CRM systems. That means you have one source for all your client information - which can really help your organisation provide excellent customer service. Analysis tools can also be provided which gives you the option to record calls for training purposes.
  3. The system is very easy to manage and is flexible. If you have staff that need to move from one desk to another, their phone number can simply move with them or if you need to utilise hybrid working. It is also very easy to remove a line/number if a staff member leaves and it’s just as easy to set up a new line for a new starter.
  4. As calls are made over the internet you don’t need to have desk phones or other cumbersome cables, you can just use an app instead, or a combination of both. This can help keep your work-space clear and will free up more valuable office space.
  5. And you will never need to worry about missing a call again (and any potential business opportunities.) Bringing in a VoIP system means that if a call comes into a number that is busy it automatically passes to the next available person. The tech also means if you’re out of the office calls can be forwarded to your mobile, so missed calls can become a thing of the past.

Those are only the top five benefits – there are lots more. Watch out for future blogs where we’ll delve more deeply into why we think VoIP systems have massive advantages. Don’t forget if you have any questions or want to know more our team are always on hand to help – call us now on 01782 608608.

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