VoIP had lots and lots of benefits as our previous blogs have demonstrated but have you ever thought about how they can help with customer service?
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In such a competitive world – customer service can be the difference between keeping your customers and losing them to competitors so it’s essential to get it right – VoIP can help. Let’s look at how:
We all know how frustrating it can be when you ring an office and it simply rings out, or you can’t get through. VoIP’s change all that – missed calls become a thing of the past. That’s because advanced call routing means the call is automatically passed to the next free staff member if the number the customer calls, is tied up speaking to someone else. Office phones can also be diverted to a mobile too, so if you nip out for lunch or are en-route to a meeting (and you’re hands free) you can still pick up the call.
The system also provides analysis tools which means calls can be recorded for training purposes. Listening back means you can quickly pick up on any issues and provide extra staff training where needed, or you can even listen into a call while its taking place. Analysis tools also give bosses the functionality to look at things like call times and pick up times too – so if any issues are spotted, extra training can be given to improve customer service where necessary. Wallboard’s can show the current state of call’s being answered and waiting, giving useful real time information.
A VoIP system also helps put the customer in control. While many still like to speak on the phone, in today’s fast paced society others prefer different options, and with a full suite of teams options, VoIP provides a full unified communication in one place – giving customers the choice of how they want to communicate with you.
If you think VoIP might be what you’re looking for, but you want to know more about cost, set up or the infrastructure you might need we can give you all the information you need.
If you’ve got any questions or you’d like some free no obligation advice, please get in touch with one of our experts on 01782 608608.
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