We specialise in providing an extremely flexible and professional cloud based phone system with call recording for GDPR Compliance here in the UK.
What ever your business size, from self employed, to enterprise, your business can add call recording to your phone system.
Call Recording is one of our flexible Pick 'n' Mix features, allowing you to tailor the type of call recording required for each user. Our basic user price is £11 per month, and you can choose to add call recording as an optional feature for one or more users. This gives you the flexibility to record calls where necessary, while avoiding it where it’s not needed.
Rapidly Resolve Disputes
Play back your recordings instantly
Evaluate & Train Staff
Develop and encourage your team
100% accuracy information
Easily review call logs and recordings
With 30 days, 6 months or 7 years MIFID2 options, our VoIP phone system ensures you can access the recorded calls when ever they are needed.
Our UK based Cloud Platform is supported here in the UK from Staffordshire. UK Security & Compliance are central to our extensive platform which is run in conjunction with CISCO within a core infrastructure network load balanced around the UK.
The system is simple to use, with the easy ability to turn it off when taking confidential data over the phone with the click of the button in the app, or by pressing a key combination on a physical phone.
We offer three types of call recording to suit your business needs, allowing you to mix and match the most cost-effective options. You can also choose which users to apply the feature to, meaning many businesses opt to enable call recording only for specific departments.
Includes 1 month worth of storage, great for just checking in on staff for training and monitoring. You can download key call recording if needed at a later point.
Includes 6 months worth of storage, call recording is essential for specific business sectors. Additionally, when using the Mobile App, calls can also be recorded, allowing recording while out of the office.
Store your call recordings for 7 years. MIFID2 Compliant Call recording, essential for specific business sectors such as finance. Calls are accessible via a dashboard and also via an automated download schedule
Pause & Resume Phone & Video
Grouped Accounts for Managers
Automated Scheduled Download
UK GDPR Compliant System
Call recording is extremely handy for businesses. Monitoring staff calls allows companies to ensure their staff are performing, allowing managers to provide valuable feedback to staff about handing difficult situations and challenging customers. It protects your staff from accusations made incorrectly, or financial information being misunderstood or misinterpreted.
If you are using it just for internal use, you don't have to let people know. But if you want the ability to use the information in a legal matter, the caller must be informed of the recording.
When taking calls about information that cannot be stored, such as credit card data, you need to pause the call recording feature.
Within the app, you just press the pause recording button, and then resume recording button when needed. With physical phones use the following key options:
| Call Recording Pause | *48 |
| Call Recording Resume | *49 |
| Call Recording Start | *44 |
| Call Recording Stop | *45 |
Lawfulness, Fairness, and TransparencyInform individuals that their calls may be recorded and provide a lawful basis for doing so, such as the necessity for the performance of a contract or legitimate interests. |
Purpose LimitationClearly define the purposes for which the call recordings will be used and ensure they align with the reasons communicated to individuals. |
Data MinimizationOnly record the information necessary for the specified purposes and avoid collecting unnecessary personal data. |
AccuracyKeep call recordings accurate and up-to-date, and provide mechanisms for individuals to correct any inaccuracies. |
Storage LimitationDetermine a retention period for call recordings and delete them when they are no longer needed for the specified purposes. |
Integrity and ConfidentialityImplement security measures to protect call recordings from unauthorized access, alteration, or disclosure. |
AccountabilityDemonstrate compliance by keeping records of call recording practices, conducting impact assessments, and appointing a Data Protection Officer if necessary. |
Fed up of a deal always looking too good to be true? Since we are contract free, you always pay the price on our website, ensuring no hidden price rises. Pay the same as a new customer every month!
We guarantee 99.9% uptime backed up by our SLA on our robust UK dedicated platform in conjunction with CISCO. Monitored and managed 24/7.
All are calls are answered in less than 10 seconds here in the UK, why not call us now and find out how friendly our team are!
All our systems are configured in the cloud, so there are no configuration, installation or support charges. Our phones simply auto install when plugged in. Learn More
Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire.
Cloud experts for over 24 years, why not chat now to a member of the team and find out how we can help you transition your phone system to the cloud.
Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sound quality is High Definition (HD), it will even sound better than your previous landline.
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Understanding UK GDPR Compliance
Call recording is a common practice in many industries, providing businesses with valuable insights, training opportunities, and a record of customer interactions. However, with the implementation of the General Data Protection Regulation (GDPR) in the UK, businesses must ensure that their call recording practices comply with data protection laws.
The GDPR, applicable in the UK, governs the processing of personal data, including that obtained through call recordings. To comply with GDPR when recording calls, businesses must adhere to the following key principles: