VoIP on your Mobile phone over 4G/5G
Sometimes users experience issues with the VoIP app on their mobile phone, the following are areas to consider looking into to solve those problems.
Three Mobile
If you are using Three Mobile, and you find WebEx works fine on Wi-fi but not on 4G, Please change your VoLTE setting to off (this can be found under your settings > mobile network).
Power Saving Mode
Some mobile phones have power saving modes, which can affect the phones ability to pickup an incoming call. Have a look at your power saving options on your phone to make sure they are not shutting down the app.
Android Power Saving Settings
Wi-Fi/4G Conflicts
Some mobile phones have issues if both 4G and Wi-Fi are both on at the same time. Try just using 4G, or try turning off 4G when in a Wi-Fi zone.
Due to the way mobile phones work, the app is not able to move from one style of connection to another without dropping the call. So avoid leaving a Wi-Fi zone while on a call.
Unexplained Issues
Make sure someone else with your user isn‘t logged into the mobile app at the same time as you, as this will cause the app to not work correctly. You need a unique user account per mobile device.
If you are having strange issues with your app, try uninstalling it and reinstalling the app, this helps to remove any incorrect configuration from the app, which can resolve many strange issues.
If you are still having issues, please contact support to have your app profile reset.
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Updated on 25/05/2024 by Juliet Moran
As the Technical Director at TelephoneSystems.cloud, I bring over 29 years of extensive experience in cloud technology. As a woman in the tech industry, I am committed to paving the way for the next generation, demonstrating that innovation in technology should be inclusive of both women and men. My goal is to inspire and empower future generations to actively contribute to the advancement of technology regardless of gender.
