These days, you can easily avoid getting stuck in a phone contract by opting for pay-monthly phone services. There’s no longer a need to be tied down. Businesses that bind you to contracts often do so to trap you, allowing them to provide poor service or increase their fees annually.
What people say about HiHi
BUYER BEWARE, READ THE SMALL PRINT ! Over charged con, don’t be tempted to sign on the dotted line, you’ll likely be signing up for 7 years with a 2 year rebate off an exorbitant higher rate, which will cease if you don’t sign for another 7 years ! What current piece of electronic technology has a lifetime of 7 years, believe me you will find much better value elsewhere, beware the over hyped salesperson
Their own customer service number gives you a busy tone 9/10 times. They’re bills go through the roof every year... Any company that has to tie you in for a such a long contract does so because if you had a choice you would leave. All these comments below mention install/early on... Ask the same people a year later after they’ve gone days without service/a contactable service department and they’ve done they’re ’annual’ rise... Stay away
Telephonesystems.cloud offers an ethical, contract-free phone system, ensuring your pricing is always aligned with our new customer rates. This guarantees you the lowest possible price for our product. Moreover, the freedom to leave if you’re unhappy with our service motivates our team to consistently strive for customer satisfaction.
Why Choose Contract Free
What Ofcom Say’s about Contracts
Fair and transparent contract terms
Providers must make sure their contract terms are fair and transparent. Ofcom have rules about the type of contract information that you should receive before you enter a contract.
For small business customers (with ten employees or fewer), before you can give your consent to enter into a contract, you should receive a one-page (or three-page for bundled services) contract summary in writing, that includes key information, such as charges, the length of the contract and the process for cancelling. Before you are bound by the contract, the provider must also give you a more detailed set of contract information in writing.
Changes to terms and conditions
Phone and broadband providers can change the terms of a contract but they must give you at least one month’s notice and a right to exit the contract without penalty if the change does not benefit you. However, you won’t have the right to exit the contract if the change being made is:
- Exclusively to your benefit, for example a speed upgrade
- Purely administrative and has no negative effect on you, for example a change in the address or bank details of your provider
- Directly imposed by law, for example, a change in the rate of VAT.
Some contracts include price increases during the contract duration: for example, the price might go up by £1 each year. This should be made clear to you when you sign the contract so you know what you will pay each month. If the specific price increase was not made clear at the point you entered the contract, you have the right to exit without penalty.
How to complain
If you believe your provider hasn’t properly notified you of changes to your terms and conditions, or if you believe any of the terms and conditions in your contract are unfair or weren’t made clear to you, contact your provider’s customer service department and make a complaint.
If your provider doesn’t resolve the problem and it has been at least eight weeks since you made the initial complaint, or you have received a deadlock letter from them, you can take your complaint to an alternative dispute resolution (ADR) scheme.
ADR schemes are independent bodies that carry out an impartial assessment on complaints between a customer and a communications provider, and reach a decision based on the information submitted by both parties. ADR schemes are free to use.
There are two ADR schemes: the Communications and Internet Services Adjudication Scheme (CISAS) and Communications Ombudsman. All providers must belong to one of the schemes.
Your provider will tell you which scheme it is a member of, or you can use Ofcom’s ADR checker.
Tell Ofcom
If you have had problems with the terms and conditions of your phone or broadband contract (if they have changed, or you believe they are unfair), please let Ofcom know by filling out Ofcom’s short monitoring form.
Written on 22/05/2024 by Juliet Moran
As the Technical Director at TelephoneSystems.cloud and an MSc in Computing, I bring over 27 years of extensive experience in cloud technology. As a woman in the tech industry, I am committed to paving the way for the next generation, demonstrating that innovation in technology should be inclusive of both women and men. My goal is to inspire and empower future generations to actively contribute to the advancement of technology regardless of gender. About Juliet
