Routers fail in widespread “Cyber attack”

Businesses around the world have experienced IT chaos over the past few days as a cyber attack took routers offline.

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Experts claim routers made by Taiwanese technology firm DrayTek may have been compromised at the weekend with many organisations only discovering the issue when they came into work on Monday.

The company manufactures the most popular routers in the world amongst the SME sector and many of those affected by the issue are small and medium sized companies.

UK experts such as Juliet Moran from telephonesystems.cloud say the issue affected businesses around the globe and left IT and comms firms in chaos as unpatched routers went offline.

She said: “The attack targeted SSL settings on the router causing it to go into a reboot loop, stopping the internet from working for many businesses around the world, from Australia to Thailand and large numbers in the UK.

“Many older routers were unable to be patched, with the suggested fix stopping key functions from working, so they have now had to be replaced, causing a rush of companies buying new routers this week to get themselves back up and running.

“Keeping routers updated to the latest firmware editions is something businesses should be aware of, and when they get too old for updates, it’s time to get a new one.

“Many firms know to keep their virus protection and windows versions up to date to protect against attacks, but often forget the key element keeping their internet up and running – their router.”

DrayTek released a statement after their own website went offline as it experienced huge levels of traffic as people searched for help and attempted to download firmware updates.

DrayTek’s statement acknowledged that the firm had received reports of their routers disconnecting unexpectedly and offered affected users tips on how to troubleshoot the issue, such as disabling SSL VPN.

For more information about the DrayTek router issue and for help in dealing with the problem please visit: draytek-router-issue

Written on 26/03/2025 by Juliet Moran

As the Technical Director at TelephoneSystems.cloud and an MSc in Computing, I bring over 27 years of extensive experience in cloud technology. As a woman in the tech industry, I am committed to paving the way for the next generation, demonstrating that innovation in technology should be inclusive of both women and men. My goal is to inspire and empower future generations to actively contribute to the advancement of technology regardless of gender. About Juliet

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"About on year ago I took a decision that I have been trying to take for about ten years. The decision? To move my small family business to VOIP phones and hope that they now work OK (2022!) , with good support and fallback systems. Well I did not need to worry .... I chose a local company with a good reputation and off we sailed. The experience with Telephone Systems has been truly faultless and we have been handled with kid gloves all the way through. The system is excellent on call quality and we have flexible access to the same fixed monthly call charges via user mobile phones too. If you are looking at hosted VOIP service do give this company a chance to quote. Excellent service supporting our self install, no "hard sell", simple, fair and transparent capped pricing and no long term contract. We don't need anything else!"
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By Gewefa Uk Limited

"The service received so far has been outstanding! Nothing is too much trouble and any requests are dealt with promptly. In these difficult times it is refreshing to see a proactive company working so effectively. Keep up the good work!"
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"I have to say that you guys are a breath of fresh air in the telecom world. "
By Powercut (Wales)

"Phone are good quality and the customer service is excellent"
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"Installation was quick and easy and the system is working well for us"
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"Excellent product and service"
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By Ethos Education Limited

"I would like to say how happy I am with the product that I purchased from your company. I would also like to particularly mention my appreciation to Josh in your Support Department. Throughout the whole process of setting up, Josh has been brilliant and so helpful and I hope he receives recognition for the outstanding customer service that he has provided to me. He is a credit to your company!"
By David Simpson

"Excellent in every way"
By Devcomp Ltd

"Fantastic company. Really straightforward to work with. We have been using the phone system for a few months now and it's been exactly what we need as a small business and very affordable. I wish all telecoms companies were like this!"
By Ladyhall Ltd

"Great service from the staff who really took the trouble to make sure that we were set-up properly. On the switch over day the numbers from our old supplier were ported over exactly as planned by Telephone Systems - to the very hour!"
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"If any of my contacts are looking for a cloud based telephone system, I can't recommend these guys enough!!No contract, great prices but most of all outstanding customer service, nothing is too much hassle for them. Thanks guys you have made the process v..."
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"Spoke to a lot of suppliers and found Telephone Systems were the most straightforward to deal with and in their pricing. Set up was really simple and the team jumped on anything that we wanted to customise straight away with no hassle. Really pleased with our choice of supplier!"
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By RBWTL

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"Excellent service; fast, polite and informative. The system has modernised our telephone setup and is allowing us to deal with calls from our customers more efficiently."
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By KMB Storage

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"Great service and very helpful just what I needed and was up and running in a hour"
By Dog Section

"After the initial trepidation of moving over from BT I can honestly say it's best thing we have done, easy installation, easy operation and great additional features all in all very happy"
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"Great superb quality system, at a very affordable cost. I can't rate highly enough. So much functionality for your gbp. Easy to appraise costs on the website, smooth effortless installation and integration. Superb back up from the team @telephonesystems.cloud"
By Total Image Solutions Ltd

"Very Good System, does pretty much what it says on the box, best feature for us is the remote office facility. Great!"
By Goldstraw Associates T/A 21st Century

"This is technology that really WORKS. The call quality is excellent, the convenience is excellent, and yes folks, you can use this anywhere you have internet connectivity or cell phone service. Take a call from Stoke in Western Canada and there is no lag; you might be taking a call from the office door. Plus you get the approach to customer care and relations: friendly, unflappable"
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"Really good service, system is easy to use, we save £250 per month compared with our old system."
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By NuPrint Lithographics Ltd