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Phone Blog

ISDN's Cancellation Confirmation Update

May 2018

BT have released formal confirmation of the end data for ISDN and that fibre roll-out is now the priority by 2020 to ensure all can connect at a high speed service. 2025 is now the official end date of ISDN.

Free porting February!

Feb 2018

If you have existing phone numbers you would like to continue to use, they have to be ported into our system. There are usually different costs depending on if it is a single line or a multiline, however this month, they are all free of charge, making it easier than ever to swap your current telephone system to a cloud solution.

I've been told my ISDN's are going to be cancelled?

Jan 2018

2025 is the planned end date of ISDN technology, so don't worry, you have a few years yet to change. However, if you do have ISDN lines along with a good Internet connection you may find you will save considerable amounts on your current bills by swapping to a cloud telephone system.

Can I know which line a call is coming in on?

September 2017

Some companies may accept calls for more than one company and need to give a different response on the phone depending on who that is. The system states on an incoming call, which call group its using, so you know if a call has come in for a specified telephone number as it says it on the screen.

You can also set-up fully multi-line options on the Desk phones to make outgoing calls as different companies. However this set-up may incur additional fees.

Transforming your workforce

July 2017

A cloud telephone system can transform the way your staff work by allowing them to be more flexible and agile.

Sales staff can make calls from anywhere with the office number, and are accessible via a simple extension number internally. You can also allow you staff flexible working with the ability to work from home. All they do is use the mobile app, or take their desk phone home and plug it in. It really is that simple!

Integrating your telephone system and CRM

June 2017

Get your telephone system and CRM taking! By using the PC app, users can simply copy and paste telephone numbers from anything on the screen to dial straight away. Or you can add our integrator which links in directly with many know CRM systems.

Using a headset with a PC is simple and the PC app is using like using the mobile app. You can also use them in conjunction with a real phone, so both the PC and phone ring at once and you can choose which way to answer.

Can I use this from abroad?

May 2017

A common question we get asked if it you can use the system while abroad, the answer is yes!

You can take your phone with you and plug it into a router, or simple use the mobile phone app or desktop app to answer your calls while abroad. Your customers are non the wiser!

I'm worried by line isn't fast enough.

April 2017

Cloud telephone systems are only suitable for people with a fast enough line.

You can use our on-line line tester to check your line speed. The best thing to do is live chat with us and we can help test to make sure your line is up to a cloud system before you order.

Helping employees to work mobile

March 2017

Allowing employees flexibility can help improve staff performance and retention. With our telephone system, this can be done professionally and at no extra cost.

If an employee needs to work from home, they simply run the app from their mobile phone and they can make outgoing calls from your offical company number. Customers are non the wiser and your employee stays on their usual extension number, so can receive calls too. This ensures your employees stay productive even if they need a little bit of flexibility.

Save up to 70% with a cloud system

February 2017

We are finding that a customer can save up to 70% on the cost of a cloud telephone system compared with an old style phone system.

These are genuine savings that can be made, an instant quote can give an exact comparison with your current provider.

Watch out for hidden contract lease lengths

January 2017

When choosing your new cloud telephone provider, make sure you check the contract length that you are signing up to. It's common practice to sign up companies for a 5 year lease, trapping you with that supplier. Also watch out for the exit clauses, some have large costs for the hardware which are there to discourage you from leaving.

Our phone systems come with a 1 month contract length and any exist costs for returned hardware are based on the costs of the items and how much you have already paid towards them.

How to get out of my current telephone contract

December 2016

For may businesses, its not that you don't want to move supplier, it's that it seems impossible to do so. Your current supplier isn't about to be kind and getting out of your current contract can be very hard work, but worth the savings you will make in the long term.

Ofcom (the telephone regulator) have written some advice for businesses regarding contracts: OfCom Article which you may find helpful. We also recommend getting legal advice on your contract, as they can be requesting large sums of money to exit the contract, so spending a little on lawyers may save lots in the long term.

The end of ISDN

November 2016

2025 will see the end of ISDN and the replacement of it using cloud technologies instead. So if you are thinking about changing your telephone system to something a little more flexible and easier to use, why not go straight for a cloud telephone system?

Cloud systems allow for flexible working by connecting your staff together where ever they are. It also saves a large amount of money, as cloud technologies are cheaper.

TelephoneSystems.Cloud
5
"Excellent service; fast, polite and informative. The system has modernised our telephone setup and is allowing us to deal with calls from our customers more efficiently."
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Better than VOIP - HD Call Quality

Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline.

High Definition (HD) Call Quality

Support for your business from the centre of the UK!

Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire.

Why not live chat now to a member of the team and find out how we can help you transition your phone system to the cloud.

Staffordshire UK

Work from anywhere

Move to a cloud telephone system and you and your staff can work from anywhere, it really is that flexible



Phones

Great quality phones in your office, simply plug and play.

Mobile

Receive and Dial as your office number while out and about on the mobile.

Computer

Save money and integrate with your CRM with the PC & Mac App.

Home

Allow staff to work from home any time with the same extension number.

Abroad

Even maybe work from the beach? The system works world wide.

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